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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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addy sharma

April 10, 2024

3  out of  5 rating by addy sharma
"Not disappointing but if def take a star off for the change in their behavior once I paid"
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Bill Winkler

December 27, 2023

5  out of  5 rating by Bill Winkler
"I had a great experience with State Farm....all questions answered and very helpful staff! Zach Hefner is very knowledgeable and extremely courteous!"
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Marty Browning

December 25, 2023

5  out of  5 rating by Marty Browning
"I recently have had the experience to be around Zachary, and he has a great attitude about everything. If your looking or shopping around for an insurance agent you should most definitely get Zachary as your agent you will 100% not be disappointed no matter what. Best agent around hands down!!!"
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Quiana Kelly

December 22, 2023

5  out of  5 rating by Quiana Kelly
"Very awesome costumer service! Very patient with me and answered all the questions I asked! Considering I’m 21, and going through so many adult life experiences all while doing school, this insurance process was the LEAST stressful thing that has been going on! Thank you guys so very much for all the patience you given me throughout the process!"
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kim flora

July 20, 2023

5  out of  5 rating by kim flora
"Ryan is great to work with! Zach Hefner was very helpful! Love State Farm!!"
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Don Frigon

July 13, 2023

1  out of  5 rating by Don Frigon
"Terrible company to use... They do not answer their phone calls or emails. They have not been working in their office since covid and still do not work at their office in the middle of 2023. So you aren't able to go inside and talk to anyone either. If you need a copy of your insurance all I can say is Good Luck. Now they are trying to charge me for a "penalty fee" for ending my liability policy back in 2022, I cancelled that one to start a different one with Ryan Wagner's office so they didn't lose my business at that point. They never gave me a bill for this through email or regular mail and when I asked if it would cost anything to cancel my liability they lied to me and told me no, it would not cost anything. So my best guess is they were upset I took my business elsewhere and used a new State Farm Agent who actually does provide good service."
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Tiffany Buell

May 17, 2023

1  out of  5 rating by Tiffany Buell
"I used Ryan Wagners office for a long time.. they always had issues before but they were small enough to ignore. In the past year they have been so bad at doing their job I had to swap to a different state farm agent. I own a business so it is a big deal if I need proof of my general liability and they refuse to return my calls and emails. I literally had to have the other insurance agent call them on behalf of me. Surprise... they actually answered when pressured. It was a horrible experience feeling unable to conduct business because of someone else. Now I'm happy with my new Agent in Redford... I should have made this change a long time ago. If customer service and communication is important to you do not use Ryan Wagner."
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Erin Ferguson

December 2, 2022

5  out of  5 rating by Erin Ferguson
"Harper was very easy to work with and explained things so wonderfully!!!!"
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Kathy Morisette MacRae

September 28, 2022

5  out of  5 rating by Kathy Morisette MacRae
"Great Team!"
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Charles Lewis

May 23, 2022

4  out of  5 rating by Charles Lewis
"I emailed for my new truck to be covered and did not hear back and was getting mad cause its been a few days but then Amanda called me late on Friday past business hours and apologized for the delay and handled everything including emailing the dealership everything they needed. I highly recommend Amanda - great attitude an fast turn around"
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April 16, 2022

5  out of  5 rating by Le
"Excellent agency, I have been dealing with Ryan Wagner State Farm agency for some years and have consistently received great service."
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Michael Mulcahy

December 3, 2021

5  out of  5 rating by Michael Mulcahy
"I have been dealing with the Ryan Wagner State Farm agency for several years and have consistently received exceptional service and support. In particular, I have been helped on numerous occasions with a variety of issues by Amanda Marten whom I have found to be always pleasant, helpful and extremely knowledgeable. Amanda has helped me navigate the changes to car insurance in Michigan with regard to Liability Reform. She has been prompt and responsive all throughout Covid. She is the best!"
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Jason Boudrie

November 11, 2021

1  out of  5 rating by Jason Boudrie
"Would not deal with this agent ever again. They over charge for full coverage with renters insurance. There price was $632.34 called another agent same state farm company they quoted me for the same insurance same everything. $184.00. WHAT A JOKE. If you go there don't say I didn't warn you."
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Cassady Pitt

June 18, 2021

1  out of  5 rating by Cassady Pitt
"I have been using them for well over 10 years. Since COVID-19, I have been incredibly frustrated trying to get a hold of anyone to make a payment over the phone since the website almost always has issues and the mail is slow. Most recently, after both of my plans were about to expire, I was able to make the payments just in time--that was in April 2021. Since then for May and June I had been playing phone tag with them or having to call back repeatedly to make a payment. One plan lapsed and the other one was about to lapse. The one that lapsed they said I was 4 months behind and owed $295 to reinstate and the one that was about to lapse also 4 months behind and I needed to pay 4 months that I was supposedly past due of $170.80. Being it is mid-June and my last payment was in April, that is actually only 2 months not 4 months!!! I only did the smaller one. So if something happens to me, my 8 year old doesn't get anything from the larger one. I will NEVER use this company again!!"
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Paul Nuyens

January 28, 2021

5  out of  5 rating by Paul Nuyens
"I just switched to State Farm and Kaci Michael is my agent & she did an excellent job. Doing this without any in person meetings isn't the way I prefer to do business but because of the pandemic it is the best way & she did an excellent job. Thank you Kaci!"
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LaKesia King

October 14, 2020

5  out of  5 rating by LaKesia King
"I love everything about Ryan Wagner's office. It is because of his staff that I am still with State Farm Insurance. Today I got a life insurance policy on my baby and Kaci Michael is who assisted me. She was an absolute joy to do business with. Very nice and professional."
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Robert Beumel

August 12, 2020

1  out of  5 rating by Robert Beumel
"Never answers his own calls, is never available. Changed my insurance coverage without my permission and without ever contacting me. Have been waiting six weeks for a refund on auto cancellation and this guy still won't answer a call to do anything about it."
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Tyger Morris

June 29, 2020

5  out of  5 rating by Tyger Morris
"Kaci Michaels has been amazing! She’s super professional and personable! Plus, she gave me a really good deal on my auto insurance! Highly recommend her!"
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Bob Maurer

June 18, 2020

5  out of  5 rating by Bob Maurer
"Been with SF for years now and have almost exclusively dealt with Amanda M. who has provided fantastic customer service. detailed and accurate answers to the questions I have. She is a real asset to the SF team and it is a pleasure working with her and the entire Ryan W. team"
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keith Gines

May 24, 2020

5  out of  5 rating by keith Gines
"It's been a delight to work with Kasey Michaels very proficient and delivered in performing the request that I made. looking forward to a great relationship as I grow put the State farm family at Wagner State farm"
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Ed 113

May 13, 2020

5  out of  5 rating by Ed 113
"Been with Ryan for years. Always helpful, friendly and knowledgeable."
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Monica Pace

May 9, 2020

5  out of  5 rating by Monica Pace
"Their customer service is AWESOME!!! It's not just a job to them it's customer care and their helping you with all your needs. I Thank Kaci for assisting me with life insurance and providing me with my best options. Keep up the good work folks. Thank you for over 10 years of helping me."
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ronier golightly

January 24, 2020

5  out of  5 rating by ronier golightly
"Fast and friendly!"
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Carly Herweyer

January 23, 2020

5  out of  5 rating by Carly Herweyer
"I have been a customer for years, and my husband recently joined as well. Great customer service and the prices are competitive. The staff is wonderful and responsive."
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Carl Reichenbach

December 23, 2019

5  out of  5 rating by Carl Reichenbach
"Ryan and his team are amazing! They have been so helpful explaining the insurance process and saving us money."